Privacy Policy

Solfay Group, with registered offices at Quellinstraat 1, 2018 Antwerp, Belgium, RPR Antwerp, with company number 0722.882.602 (hereinafter "Solfay Group") highly regards the privacy of its customers, prospective customers, suppliers, job applicants and visitors to its website (https://solfaygroup.com). Please read Solfay Group’s privacy policy (hereinafter the "Privacy Policy") carefully to understand how we process your personal data and the rights you have in relation to this data.

Solfay Group is the controller of all personal data it processes about its customers, prospective customers, suppliers, job applicants and website visitors in accordance with the provisions set forth in this Privacy Policy. Our contact details are: Solfay Group, Quellinstraat 1, 2018 Antwerp. Tel: +32 501 01 01. E-mail: info@solfaygroup.com.

Solfay Group may collect and process personal data about you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services or as a result of your relationship with us as a supplier. Solfay Group processes the following categories of your personal data as a natural person which it obtains directly from you via its website and (website) application: personal contact information (address, name, postal, billing and email address, and telephone number); shipping and invoice information; information about your orders and purchases; payment processing and history; and data relating to the management of your user account. This Privacy Policy does not apply to the processing of anonymous or company data.

We will use the personal data you provide us with for the following purposes: (i) in order to be able to deliver the items ordered by you, including acceptance and handling of the order, invoicing, monitoring solvency, and follow-up of orders; (ii) in the context of supplier and customer management; (iii) for research and statistics to analyze interests and optimize the customer experience and services; and (iv) subject to your explicit permission, the sending of newsletters and possible advertising messages.

We will process the personal data you provide us with for the above purposes because: it is necessary to carry out a contract to which you are a party; we have a justified, legitimate interest in doing so as part of the normal operations of Solfay Group; and/or we have your permission.

Solfay Group does not transmit personal data except to: external service providers who perform services on our behalf; and authorities, if required by law or to prevent, detect or prosecute criminal activity. We reserve the right to transfer your information in the event that we sell or transfer all or part of our business or assets.

Solfay Group recognizes the importance of protecting your personal data and takes sufficient technical and organizational precautions to protect these data against loss, theft, misuse and unauthorized access. Certain data are protected by encryption when exchanged between your web browser and/or mobile application and Solfay Group.

Solfay Group will retain your personal data for no longer than necessary for the stated purpose, up to a maximum period of 10 years after your last cooperation with Solfay Group. When the personal data we collect is no longer required, we will destroy or delete it in a secure manner.

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent, object to processing (especially for direct marketing), and the right to data transfer or limited processing. You may send a request to info@solfaygroup.com for these actions. To protect your privacy, we ask that you enclose a copy of your identity card with the request, making your photo, MRZ-strip, passport number and national register number black. We respond as quickly as possible, and at least within 30 days. You also have the possibility of lodging a complaint with the national supervisory authority (Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussels; contact@apd-gba.be).

This website may contain links to other websites. Solfay Group is not responsible for the privacy statements of other websites, or the way in which they collect, store, use or distribute data.

Solfay Group may receive information about your use of our website through cookie files. Visitors to our website can consult our Cookie Policy on the website.

Solfay Group reserves the right to make amendments to this Privacy Policy. Any changes will be immediately posted on our website and as soon as they appear, you will be deemed to be aware of them and to have accepted them.

If there are any questions regarding this Privacy Policy, please do not hesitate to contact us at info@solfaygroup.com.